Patient Relations e-Course

Patient Relations e-Course2020-04-15T13:03:01-06:00

The Alberta College of Speech-Language Pathologists and Audiologists (ACSLPA) has developed this Patient Relations Course to assist regulated members to become aware of, and thoroughly knowledgeable with, acceptable professional conduct and behaviours or actions that constitute unprofessional conduct.

To access a learning activity simply click/tap on the appropriate link title. After you have completed an activity return to this page to proceed to the next activity. Although it is recommended that you complete the units/activities in the order provided, you are free to create and follow your own learning paths.

This Jurisprudence course consists of five modules. Each module includes a variety of learning activities to meet different learning styles. You may choose to view the narrated video presentations, listen to the podcasts, or read the eBooks or downloadable written materials. Learning will also be enhanced through completion of module quizzes and interactive learning activities. Please note that you are also required to be aware of the contents of key documents referred to in the modules. These include the ACSLPA Standards of Practice and the Code of Ethics.

To access a learning activity, simply click on the link. After you have completed an activity, return to this page to proceed to the next activity, selecting your own learning path.

Supplementary Resources2020-05-22T15:41:40-06:00

Patient Relations Educational Games – A fun and interesting way to learn about the topics in this course.

      • Jeopardy ( Game 1 | Game 2 | Game 3 ) (3 different games with 15 questions each).
      • Who Wants to be a Millionaire Game 1 | Game 2 | Game 3 ) (3 games with 15 questions each).
      • Word Search ( Game 1 | Game 2 | Game 3 ) (3 different games with 7 questions each).

Checklists – Use these checklists as a quick review / refresher or download to your device to provide a quick look-up on-the-job resource.

All checklists listed below ( PDF | App | eBook )

      • Communication Skills
      • Listening Skills
      • Boundary Crossing Signs
      • Sexual Misconduct
      • Sexual Abuse
      • Response to Disclosure
      • Trauma-Informed Principles

Glossary of Terms ( PDF | App | eBook )

Frequently Asked Questions (FAQ) ( PDF | App | eBook )

Patient Relations Referral Guide ( PDF | App | eBook ) – A directory including descriptions and contact information for community and professional help and assistance resources. This directory can be made available to patients who may have experienced sexual abuse or sexual misconduct by regulated health professionals or others.

Module 4: Communication2020-05-22T15:42:58-06:00

4.1 Video presentation I – A narrated video presentation about how SLPs and audiologists should use effective communications with their patients (12 slides).

4.2 Podcast I – Click to listen, or right-click to download the narration audio file to listen off-line (14 minutes).

4.3 Interactive podcast app I – Randomly accessible and searchable presentation slides and audio narration; download to mobile devices for just-in-time learning and convenient look-ups of information.

4.4 Handout notes ( PDF | eBook ) – Printable and digital interactive versions of the slides and narration for this module.

4.5 Video presentation II – Narrated video on Dealing with Difficult Patients (10 slides).

4.6 Podcast II –The audio of the narration on Dealing with Difficult Patients (10 minutes).

4.7 Interactive podcast app II – Randomly accessible and searchable presentation slides and audio narration; ideal for downloading to mobile devices for just-in-time learning and information look-ups.

4.8 Handout notes II ( PDF | eBook ) – Slides and narration scripts on Dealing with Difficult Patients.

4.9 Knowledge checkup – An interactive exercise consisting of flash-card type questions and answers to assess how well you learned and remembered the content in this unit (15 questions).

4.8 Module 4 quiz – An online, interactive quiz on the content covered in this unit (20 questions randomly selected from 54 items).

Module 3: Professional Boundaries and Therapeutic Relationships2020-05-22T15:43:11-06:00

3.1 Video presentation – A narrated video presentation about professional boundaries and therapeutic relationships (18 slides).

3.2 Podcast – Click to listen, or right-click to download the narration audio file to listen off-line (24 minutes).

3.3 Interactive podcast app – Randomly accessible and searchable presentation slides and audio narration; download to mobile devices for just-in-time learning and convenient look-ups of information.

3.4 Handout notes ( PDF | eBook ) – Printable and digital interactive versions of the slides and narration for this module.

3.5 Knowledge checkup – An interactive exercise consisting of flash-card type questions and answers to assess how well you learned and remembered the content in this unit (14 questions).

3.6 Module 3 Quiz – An online, interactive quiz on the content covered in this unit (20 questions randomly selected from 60 items).

Module 2: Sexual Abuse and Sexual Misconduct2020-05-22T15:43:25-06:00

2.1 Video presentation – A narrated video presentation with a detailed look at the new HPA legislation related to client / patient sexual abuse and sexual misconduct (20 slides).

2.2 Podcast – Click to listen, or right-click to download the narration audio file to listen off-line (23 minutes).

2.3 Interactive podcast app – Randomly accessible and searchable presentation slides and audio narration; download to mobile devices for just-in-time learning and convenient look-ups of information.

2.4 Handout notes ( PDF | eBook ) – Printable and digital interactive versions of the slides and narration for this module.

2.5 Knowledge checkup – An interactive exercise consisting of flash-card type questions and answers to assess how well you learned and remembered the information presented in this module.

2.6 Module 2 Quiz– An online interactive quiz on sexual abuse and sexual misconduct regulations (20 questions randomly selected from 52 items).

Module 1: Course Introduction and Overview2020-05-22T15:43:46-06:00

1.1 Video presentation – A narrated video presentation about the purpose, rationale and importance of this Course; and an overview of Bill 21 that updated the Health Professions Act (9 slides).

1.2 Video player tutorial – A short one-minute tour of how to use the video player to view the video presentations.

1.3 Podcast – Click to listen or right-click to download the narration audio file for use off-line (10 minutes).

1.4 Interactive podcast app – Randomly accessible and searchable presentation slides and audio narration; download to mobile devices for just-in-time learning and convenient look-ups of information.

1.5 Handout notes ( PDF | eBook ) – Copies of the slides and narration scripts that you can download, print or view online.

1.6 Facts and Myths – Take this short quiz to see how much you already know about the topics in this course (15 questions randomly selected from 30 items).

Techology

The apps, ebooks, quizzes and final exam can be viewed on regular browsers, tablets and smart phones. For iPhones and iPads, download and install the FREE iSpring viewer from the iTunes StoreFor Android devices, iSpring Play is available here. The apps, ebooks and quizzes can also be downloaded and saved on your mobile device and used off-line at your convenience.

The video presentations and podcasts can be played on regular browsers, Apple and Android tablets and phones. To view and download the PDF/PRINT documents requires Adobe Acrobat Reader.

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