Complaints must be submitted to the Complaints Director in writing. Written complaints must include the following:
- The name of the regulated (or former regulated) member involved;
- A detailed description of the key facts and events that occurred, including dates, times, location;
- Any other information/documents that support the allegations being made; and
- The name, signature and contact information of the person filing the complaint.
ACSLPA encourages those making a complaint to fill out the Complaints Form which contains the minimum requirements to initiate a complaint. In circumstances where individuals are unable to use the Complaint Form, individuals may contact the ACSLPA Complaints Director directly at
c o m p l a i n t s d i r e c t o r @ a c s l p a . c a or 1-800-537-0589.