For more information on the complaint process, please review ‘The Complaints Process‘. Within 30 days of receiving a complaint, the Complaints Director must give written notice to the complainant of the action that will be taken. If a patient makes a complaint of sexual abuse or sexual misconduct, the Complaints Director will also discuss funding for treatment or counselling through a confidential, voluntary, and independent third-party program with the patient. Please review PAGE HERE for more information.

The process for sexual abuse and sexual misconduct follows the process described in the Health Professions Act, with some additional protections of patients including:

  • certain types of resolution and alternative resolution are not available;
  • mandatory minimum penalties after a finding of sexual abuse or sexual misconduct;
  • requirements for at least one member of the Hearing Tribunal to have the same gender identity as the patient;
  • requirements for trauma informed training and sexual violence training for the Hearing Tribunal; and
  • an opportunity for a complainant of sexual abuse or sexual misconduct to provide a statement of the impact.