1-800-537-0589 / 780-944-1609

Frequently Asked Questions for Renewal

Frequently Asked Questions for Renewal2021-11-19T10:28:42-07:00

Do not use Internet Explorer, it is not compatible with the system.

Use Chrome, Mozilla Firefox, Microsoft Edge or Safari (Mac users).
The system is mobile friendly, use your mobile phone or tablet.

Have a question that is not included in the FAQ? Take a look at the detailed instructions (available soon) or contact the office through our Contact Us Form and we will make sure your question gets to the appropriate person for a response. You can call the office at 1-800-537-0589, 780-944-1609 and leave a message.

Note: During renewal, responses may take up to one week.

Technology2021-10-04T10:49:32-06:00
What is my login information?
  • Your login is the exact email address you have on file with ACSLPA.
  • If you work for AHS, your email might be “@ahs.ca” or it might be @albertahealthservices.ca”. These are not interchangeable in the ACSLPA system.
  • Forgot your password? Use the “forgot my password” link to reset your password. Check your junk folder for the system-generated email.
I can’t log in, I just get the spinner cog that eventually times out.
  • Do NOT use Internet Explorer. The system is not compatible with IE. Use a different browser.
  • Use Google Chrome, Mozilla Firefox, Microsoft Edge or Safari (Mac users).
  • If you do not have access to a recommended browser, the system is mobile friendly, use your mobile phone or tablet.
How do I get back to a previous page?
  • Do not use your browser’s “back” button as this will take you out of the system.
  • Use the chevron buttons within the system  (less than/greater than symbol) to easily navigate.
Professional Liability Insurance (PLI)2021-09-30T10:05:47-06:00
How can I get PLI/What is my certificate number?
  • You must provide your own PLI. Employer coverage is not accepted.
  • BMS (the SAC provider) and MyGroup Insurance Broker Limited both provide the type of coverage ACSLPA requires, including an extended reporting period of two years (so that if you cease practicing you are still covered for 2 years for any complaints that might come in “after the fact”).
  • All individuals insured through SAC (with BMS) share the same policy number (called “group policy” in the system). You must supply your individual certificate number (you can find this on your insurance certificate).
  • Please refer to the ACSLPA website “PLI requirements” for further information regarding requirements and links to insurance providers.
I’m going on maternity leave – do I still need insurance?
  • ACSLPA requires all members holding a practice permit to hold their own PLI policy. Members who do not hold a current practice permit are not required to have PLI.
Other/General2021-11-19T10:36:18-07:00
When is the General Registration Renewal deadline?
  • The early bird rate was discontinued in the fall of 2018.
  • Your renewal should be completed by December 1st. An additional administration fee will be applied effective December 2nd if you have not fully paid for your 2022 renewal. View 2022 Fee Schedule.
I keep getting an error message on my employer information in the profile update.
  • Supervisor name and phone number are mandatory fields.
  • If you are your own supervisor use your own name and number in those fields or indicate N/A or self.
I just started a private practice – how do I enter my employer name?
  • Enter “private practice” (on the searchable list) as your employer name.
Why does the system time me out after 20 minutes?
  • For your protection, the system will log you out after 20 minutes of inactivity and you will need to login again. Remember to save frequently. (Note; The 2021 Learning Plan/2021 Continuing Competence Submission autosaves).
  • We recommend writing your submission using an external text document such as Word. Once you are finished, copy and paste the text into Alinity. This will ensure that you have a saved copy of your submission in another program and avoid timing out and deleting your progress.
I’m going on maternity leave in January, do I still need to renew?
  • If you will be on maternity leave for the entire month of January, you will renew using the “non-practicing” renewal button.
  • If you will be working at all in January, you will need to renew to the General category.
I am renewing from Non-Practicing to General (Practicing). Why am I unable to enter my employment information?
  • You will not be able to enter your pending employment information until 2022. Please login to the Member Area after January 1st to add your employment information.
I’m leaving the college/retiring.
What should I do?
  • Please complete your renewal using the “archived” renewal button (you may need to scroll down to see the Archived button). This alerts the college that you do not intend to renew as practicing/non-practicing and will save you from reminder emails and ongoing follow-up from the ACSLPA office!
  • If you have been a member of SHAA and ACSLPA for at least 25 years, you may be eligible for Honourary membership.  Please contact the ACSLPA office for further information.
    1-800-537-0589, 780-944-1609 or use the Contact Us form.
I receive an error message that my renewal can’t be processed at this time.
  • There are a few reasons your renewal might be “blocked.” Some of the more common reasons are:
    • You will not be able to submit an email change in the renewal process.
    • You may have insufficient hours.
    • You may have requested changes to your legal name.
    • You haven’t provided PLI information.
    • You haven’t completed your CCP requirements.
    • You are switching registration categories (e.g. Non-Practicing to General)
  • The ACSLPA office will contact you if your renewal needs more information or feel free to call the office if you have questions.
How do I purchase an optional 2022 wall display style practice permit?
  • After your fees are paid you can purchase an optional 8 ½” by 11” practice permit certificate through the ACSLPA website for $10, including shipping. Click here if you are ready to purchase.

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#620, 4445 Calgary Trail NW, Edmonton, AB T6H 5R7

Toll free: 1-800-537-0589 | Phone: 780-944-1609 | Fax: 780-408-3925 | Email:

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