Frequently Asked Questions for Renewal

Frequently Asked Questions for Renewal2019-11-13T10:27:48-07:00

Do not use Internet Explorer, it is not compatible with the system.
Try another browser (Chrome, Firefox, Safari) or
use your mobile phone or tablet, the system is mobile friendly.

Have a question that is not included in the FAQ? Take a look at the detailed instructions or contact Lucy Van Wijk at 780-944-1609 ext. 101 or Lucy will make sure your question gets to the appropriate person for a response.

Note: During renewal responses may take up to one week.

Technology/New system2019-11-06T09:40:41-07:00
What is the Dashboard?
  • Your home page in the system. The terms ‘dashboard’ and ‘home page’ are used interchangeably.
What is my login information?
  • Your login in the exact email address you have on file with ACSLPA. You cannot use your registration number to log in.
  • If you work for AHS, your email might be “” or it might be”. These are not interchangeable in the new ACSLPA system.
  • Your password is the same password you have always used for the member portal. Forgot it? Use the “forgot my password” link to reset your password. Check your junk folder for the system-generated email.
I can’t log in, I just get the spinner cog that eventually times out.
  • Try using a different browser.
  • The system works best with Google Chrome (, Mozilla Firefox ( or Safari (Mac users).
  • The system does not work well with Internet Explorer. Microsoft Edge may have reduced functionality.
  • Don’t have access to a recommended browser? The system is mobile friendly, use your mobile phone or tablet.
How do I get back to a previous page?
  • Do not use your browser’s “back” button as this will take you out of the system.
  • Use the chevron buttons within the system  (less than/greater than symbol) to easily navigate.
I can’t get to the payment screen with renewal/I receive an error message that my renewal can’t be processed at this time.
  • There are a few reasons your renewal might be “blocked.” Some of the more common reasons are:
    • You submitted an email change in the renewal process (email changes need to be manually confirmed and processed through the ACSLPA office as this is your login).
    • Be sure to carefully check your email address as some computers may alter your email address automatically.
    • You haven’t provided PLI information.
    • You haven’t completed your external feedback.
  • Before you click the ‘next’ button, check to make sure all of your information is correct.
  • The ACSLPA office will contact you if your renewal needs more information or feel free to call the office if you have questions.
Continuing Competence Program2019-10-23T08:46:35-06:00
How often does Jurisprudence need to be done?
  • Jurisprudence history is displayed on your dashboard.
  • Jurisprudence is not currently mandatory for existing ACSLPA members.
  • You can take the modules and exam as frequently as you like. This is what “available” means.
  • New ACSLPA members must complete their jurisprudence within their first 30 days.
How can I complete my Self-Assessment (SAT)?
  • The SAT is currently under construction and not available.
  • Members are exempt from this requirement in 2019.
  • An email will be sent to all members when the SAT becomes available (likely in 2020).
When I click on mylearning, I get a note that says I started renewal and I have to complete my CCP in renewal.
  • Once you start renewal, you will need to complete your CCP requirements through the renewal process.
  • Click on “Home” on the top, you’ll see a “road map” of renewal (profile update, 2019 learning plan, 2020 learning plan, 2020 renewal). Click on the hyperlink under the relevant section to proceed.
Am I due for external feedback?
  • External feedback is essentially required every 3 years you are practicing.
  • When you click on the mylearning tab (or when you get to your 2019 goal information in renewal), you’ll see a red notification “You are required to complete external feedback this year” if you are due.
  • You can opt to do one even if you’re not due yet.
  • You can look under each of your CCP years to see previous information submitted. This is how you can see when you last completed your external feedback.
When does my external feedback need to be completed?
  • Your external feedback must be completed before your renewal is considered complete. You will not be able to pay your 2020 renewal fees until it’s completed.
  • Don’t let your external feedback result in higher fees – get it done as soon as possible.
My peer’s email link expired.
  • You must contact the ACSLPA office (Sandy Nickel at 587-525-7733 or to resend this link.
Insurance (PLI)2019-10-22T13:50:37-06:00
How can I get PLI/What is my certificate number?
  • You must provide your own PLI for 2020, employer coverage is no longer accepted.
  • There are several companies that offer PLI. When you call for quotes, be sure the policy they can offer you includes the minimums required by ACSLPA.
  • If you are a member of SAC, you can obtain insurance through their group plan with BMS (see the SAC website for more information).
  • All individuals insured with BMS share the same policy number (called “group policy” in the system). You must supply your individual certificate number (you can find this on your insurance certificate).
I’m going on maternity leave – do I still need insurance?
  • You must ensure you have the minimums required by ACSLPA. If you are non-practicing, you must still be covered by the 2-year extended reporting period. Some insurance providers have this rider included in your policy, but for others you will still need to purchase insurance. Check with your insurance provider to ensure you have the minimums needed.
When is the early bird deadline?
  • The early bird rate was discontinued in the fall of 2018.
  • Regular rates apply until December 1. On December 2, an additional administration fee will be applied to your renewal.  View 2020 Fee Schedule.
I keep getting an error message on my employer information in the profile update
  • Supervisor name and phone number are now mandatory fields.
  • If you are your own supervisor use your own name and number in those fields.
I’m going on maternity leave in January, do I still need to renew?
  • You will renew using the “non-practicing” renewal button.
I’m leaving the college/retiring. What should I do?
  • Please complete your renewal using the “archived” renewal button. This alerts the college that you do not intend to renew as practicing/non-practicing and will save you from reminder emails and ongoing follow-up from the ACSLPA office!