4.2 Quality Improvement

Effective September 2015; Revised June 2022


A regulated member of ACSLPA participates in continuous quality improvement activities to promote the effectiveness and safety of service delivery.


To demonstrate this standard, the regulated member will:

a) Initiate and/or participate in program evaluation activities (e.g., satisfaction questionnaires, data gathering, analysis) to evaluate the effectiveness of
new and/or ongoing services.

b) Use the feedback obtained from quality improvement initiatives to continually improve service effectiveness and safety.

Expected Outcomes

Clients can expect that the regulated member participates in continuous quality improvement activities to promote effective and safe services.


Client refers to “a recipient of speech-language pathology or audiology services, and may be an individual, family, group, community or population. An individual client may also be referred to as a patient.”

Quality improvement refers to “the combined and unceasing efforts …to make the changes that will lead to better client outcomes (health), better system performance (care) and better professional development.”

Regulated member refers to “an individual who is registered with ACSLPA in any of the regulated categories of membership prescribed by ACSLPA Bylaws, the Health Professions Act and our Regulations.”