The College will communicate with you via email, unless another form of communication is preferable to you, and is committed to providing updates at least every sixty (60) days.
Information collected as part of the complaints process will be used by the College for business and regulatory purposes and may be disclosed only in accordance with the Health Professions Act and the Personal Information Protection Act. This includes disclosure of relevant information in the complaint process to the speech-language pathologist or audiologist, such as the complaint form (and any information provided with the complaint) and information collected in an investigation, if applicable.
Yes, if the speech-language pathologist or audiologist is registered with ACSLPA. For more information on complaints about virtual care, please contact the Complaints Director.
Each complaint is unique and is addressed individually. The Health Professions Act has more than one possible outcomes including: Resolution, through a conversation or agreement Dismissal Hearing The complaints process cannot provide you: Money Directing a speech-language pathologist or audiologist to provide certain care to a patient or client Remedies or compensation that could be provided from a lawsuit in civil court Legal advice The College encourages you to seek legal advice if you wish to do so.
The complaint process can take anywhere from a few weeks to a few years depending on the circumstances and complexity of the complaint.
A “complainant” is the person who files a complaint. It is a formal term from the Health Professions Act. A complainant: Will be contacted by the Complaints Director to discuss the complaint and the complaints process. Will receive correspondence and status updates from the Complaints Director. If a complaint is investigated, may likely be interviewed and potentially provide documents. If a complaint goes to a hearing, may testify at the hearing. If a complaint is dismissed, may request a complaint review.
Yes, you can make a complaint about your concerns or on someone’s behalf. However, if you file a complaint, you will be considered the complainant.
You may submit a complaint to the College with, or without, talking to the speech-language pathologist or audiologist. The College encourages you to attempt to address your concerns with the speech-language pathologist or audiologist, or their employer, if you feel comfortable to do so.
Describe the incident(s) or your concerns. Provide the speech-language pathologist or audiologist’s name (and any other information you know about them). Provide your name, contact information, signature. You may also include documents or other relevant information with the complaint form.
No, the College cannot accept complaints about a facility, clinic, hospital, school or other organization. We encourage you to contact the facility directly. You can submit a complaint about the speech-language pathologist or audiologist who provided services at a clinic or school.
